Sr. Business Systems Analyst - Scrum Master - Warehousing at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix’s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you’re interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list

Join the Publix Technology Team as a Sr Business Systems Analyst where you will be part of a fast-paced team working on the Publix Warehousing Modernization team. You will play a key role interacting with enterprise teams, business product management, and 3rd party vendors to analyze and write user stories to develop features that consider user experience, accessibility, performance, quality, cross-system interdependencies, and scalability. Under general guidance, this position is responsible for developing project plans, managing projects, monitoring project performance, and developing implementation plans for highly complex modern technology solutions.

Job Responsibilities:

• Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams.


• Serve as a product champion including conveying product visions, prioritizing work for products, maintain product backlog, and monitoring deliverables to ensure timely completion.


• Communicate product and project status with leadership, sponsors, stakeholders, and upper and executive management.


• Manage relationships with software vendors as needed.


• Work with other Business Systems Analysts to document business processes, gather requirements, and uncover areas for improvement.


• Partner with Architecture, Security, Compliance, and Internal Audit to design compliant, secure, stable, and reliable.


• Develop detailed implementation plans for complex technology solutions.


• Perform problem determination and determine escalation paths for complex issues.


• Adhere to product delivery processes including overseeing system access, protecting data, procuring hardware and software, and engaging vendors.


• Obtain agreements on purpose, scope, and limitations on proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance.


• Develop and document business acceptance criteria, perform UAT as required, and validate acceptance criteria has been met


• Perform as expert on assigned systems, serve as contact for system issues and perform problem resolution on highly complex problems under general guidance


• Advocate on behalf of the business units to ensure solution designs meet user requirements and effectively and efficiently address business process needs.

• Bachelor’s degree in computer science, business, or a related analytical field or equivalent experience


• 5+ years of experience in business systems analysis including identifying business processes and supporting process improvements.


• 5+ years of experience analyzing problems and translating into solutions.


• 5+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment.


• 3+ years of experience working with enterprise database management systems (e.g., SQL server, Oracle)


• Working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities.


• Provide afterhours support during and after the deployment of the application on an as needed basis. This would include researching complex issues, determining root cause, developing workarounds, and communicating issues with our vendors for resolution delivery.


• Must have excellent written and verbal communication skills

• Experience of warehousing processes and systems


• Experience of infrastructure and systems concepts


• Experience performing data analysis through creating and executing queries, interpreting results, and communicating findings to technical and business audiences


• Experience working as a Scrum Master within an Agile Scrum framework and its application in product development and delivery


• Experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)


• Experience managing 3rd party vendor relationships is an advantage

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)