Customer Service Representative at Millipore Corporation in Allentown, Pennsylvania

Job Description:

Work Location: Allentown, Pennsylvania
Shift:
Department: EL-ND-BSA Customer Service
Recruiter: Tina Ceci



This information is for internals only. Please do not share outside of the organization.




Your Role:



The Transportation Specialist/Customer Service Representative position includes a broad range of responsibilities supporting all phases of order entry and transportation planning for equipment manufactured at our Delivery Systems (DS) equipment manufacturing facility. The incumbent is accountable for transactional and coordination efforts supporting order entry, customer communications, order scheduling, delivery creation, and coordination/consolidation of domestic and international shipments. The ideal candidate will possess process/technical knowledge to interact with quality, operations, sales, services, and sourcing teams internally. A strong customer focus, attention to detail, and extreme accuracy is important for order processing/status and coordination of shipments in a fast-paced environment. This position reports to the DS&S Business Operations Manager. Specific Responsibilities Include:

• Complete order entry into the enterprise resource planning system, maintaining >98% accuracy

• Manage the invoicing of all Field Services and Megasys orders

• Create deliveries and shipments based on sales and stock transport orders for domestic and international shipments, and coordinate international import and exports

• Schedule shipments of manufactured and purchased materials to customer or field locations to maintain >98% On-time delivery

• Provide a focus contact point for all customer accounts

• Interface with customers by phone and e-mail

• Collaborate with planning, sales, engineering, manufacturing, accounting, and product management

• Comply with established processes and procedures, including standard business processes, global trade compliance regulations, and safety standards

Who You Are:









Minimum Qualifications:

• High School Diploma or GED


• 5+ years' experience in a transportation planning or customer service-focused position within a manufacturing environment

Preferred Qualifications:

• Associate Degree in Supply Chain, Logistics or other business disciplines

• Independent, motivated individual

• Proven success in applying problem-solving and analytical skills

• Critical attention to detail and investigation skills

• Ability to balance multiple priorities and meet deadlines

• Experience collaborating with diverse, global teams to meet business and customer needs

• Logical and creative thinker

• Strong written and verbal communication skills

• Proficient in Microsoft Office applications

• Knowledge with gas source and delivery systems

• Existing transactional roles in SAP

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination. Apply Now